POSTED IN: Electronic Health Records, Mobile/Wireless, Quality and Safety
Despite the billions of incentive dollars injected into the healthcare system to spur health information technology adoption and boost patient engagement
, traditional forms of communication between provider and patient still dominate, according to a new study.
The majority of providers are still using telephone (91 percent), face-to-face conversations (71 percent) or letters (74 percent) to communicate with patients rather than opting for portals, remote monitoring or online personal health records, according to a new health IT survey sponsored by TCS Healthcare Technologies, the Case Management Society of America and the American Board of Quality Assurance and Utilization Review Physicians.
Of the more than 600 healthcare providers surveyed, only 15 percent indicated they were using patient portals
to communicate with patients; 7 percent were using remote monitoring devices, and 8 percent were using smartphone applications.
“Although recent research shows consumers are using smartphone applications regularly in the marketplace, most case managers and responders are not taking advantage of smartphone applications with their patients,” the report read, as only 6 percent utilize this type of remote monitoring IT solution.
Despite the low numbers in the more technologically-advanced forms of communication, however, findings do underscore an uptick in use. Social networking site communication, for example, doubled to nine percent from 2010, and text messaging increased by nearly two-fold in a two year period. And email stands strong, with the majority of providers (54 percent) using it to reach their patients or clients.
“The acceptance of email communication is a perfect example of how care managers can adopt new technologies that patients are comfortable with, and focus their efforts directly on patient guidance and engagement,” said Cheri Lattimer, RN, CMSA executive director, in a news release. “This shift is also indicative of where we need to more diligently address issues and barriers associated with mobile applications, HIPPA restraints, as well as enhance financial and performance alignment to support advancing technology innovations.”
Survey findings also highlight a surprisingly lower number of patients having access to a personal health record, compared to two years ago, which report officials said may be due to the uptick in mobile phones and the decrease in personal desktop computers.
iEHR Business Case Analysis – 21 Oct 13 – Final – Part 1
Since 2001, the Nation has embarked on several Health Information Exchange initiatives, yet to date, a Business Case has not yet been developed that addresses integrated Electronic Health Records (iEHRs) and Health Information Exchange (HIE) from the Patient perspective.
The following examines:
What is the Business Case for iEHRs and Health Information Exchange?
What is the long term approach that’s going to make sure that there is not only the technology in place but also the willingness to exchange/integrate information?
How did we get to where we are today with HIE?
Is where we are today where we should be with HIE?
Is HIE viable a path forward?
If so, what form of HIE will scale to a population of 300 million and beyond?
If not, what, if any, alternatives are there?