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Special Deal – Washington Monthly

Posted by timmreardon on 12/29/2017
Posted in: Uncategorized. Leave a comment

The shadowy cartel of doctors that controls Medicare.

by Haley Sweetland Edwards
Washmonthly1

On the last week of April earlier this year, a small committee of doctors met quietly in a midsized ballroom at the Renaissance Hotel in Chicago. There was an anesthesiologist, an ophthalmologist, a radiologist, and so on—thirty-one in all, each representing their own medical specialty society, each a heavy hitter in his or her own field.

The meeting was convened, as always, by the American Medical Association. Since 1992, the AMA has summoned this same committee three times a year. It’s called the Specialty Society Relative Value Scale Update Committee (or RUC, pronounced “ruck”), and it’s probably one of the most powerful committees in America that you’ve never heard of.

The purpose of each of these triannual RUC meetings is always the same: it’s the committee members’ job to decide what Medicare should pay them and their colleagues for the medical procedures they perform. How much should radiologists get for administering an MRI? How much should cardiologists be paid for inserting a heart stent?

While these doctors always discuss the “value” of each procedure in terms of the amount of time, work, and overhead required of them to perform it, the implication of that “value” is not lost on anyone in the room: they are, essentially, haggling over what their own salaries should be. “No one ever says the word ‘price,’ ” a doctor on the committee told me after the April meeting. “But yeah, everyone knows we’re talking about money.”

That doctor spoke to me on condition of anonymity in part because all the committee members, as well as more than a hundred or so of their advisers and consultants, are required before each meeting to sign what was described to me as a “draconian” nondisclosure agreement. They are not allowed to talk about the specifics of what is discussed, and they are not allowed to remove any of the literature handed out behind those double doors. Neither the minutes nor the surveys they use to arrive at their decisions are ever published, and the meetings, which last about five days each time, are always closed to both the public and the press. After that meeting in April, there was not so much as a single headline, not in any major newspaper, not even on the wonkiest of the TV shows, announcing that it had taken place at all.

In a free market society, there’s a name for this kind of thing—for when a roomful of professionals from the same trade meet behind closed doors to agree on how much their services should be worth. It’s called price-fixing. And in any other industry, it’s illegal—grounds for a federal investigation into antitrust abuse, at the least.

But this, dear readers, is not any other industry. This is the health care industry, and here, this kind of “price-fixing” is not only perfectly legal, it’s sanctioned by the U.S. government. At the end of each of these meetings, RUC members vote anonymously on a list of “recommended values,” which are then sent to the Centers for Medicare and Medicaid Services (CMS), the federal agency that runs those programs. For the last twenty-two years, the CMS has accepted about 90 percent of the RUC’s recommended values—essentially transferring the committee’s decisions directly into law.

The RUC, in other words, enjoys basically de facto control over how roughly $85 billion in U.S. taxpayer money is divvied up every year. And that’s just the start of it. Because of the way the system is set up, the values the RUC comes up with wind up shaping the very structure of the U.S. health care sector, creating the perverse financial incentives that dictate how our doctors behave, and affecting the annual expenditure of nearly one-fifth of our GDP.

It’s fairly common knowledge at this point that Congress does not allow Medicare to negotiate with pharmaceutical companies over the amount the government pays for their drugs. Each drug company simply sets a price for its own product, and Medicare either takes it or doesn’t. While that arrangement undoubtedly drives up Medicare spending—and health care spending more generally—it at least allows for some competition among the drug companies that manufacture similar products. But when it comes to paying doctors for the services and procedures they perform, the system is even more backward. In this case, Medicare actually asks the suppliers—the doctors themselves—to get together first, compare notes, and then report back on how much each of them ought to get paid.

Medicare is not legally required to accept the RUC’s recommended values for doctors’ services and procedures, but the truth is, it doesn’t have much of a choice. There is no other advisory body currently capable of recommending alternative prices, and Congress has never given the CMS the resources necessary to do the job itself.

The consequences of this set-up are pretty staggering. Allowing a small group of doctors to determine the fees that they and their colleagues will be paid not only drives up the cost of Medicare over time, it also drives up the cost of health care in this country writ large. That’s because private insurance companies also use Medicare’s fee schedule as a baseline for negotiating prices with hospitals and other providers. So if the RUC inflates the base price Medicare pays for a specific procedure, that inflationary effect ripples up through the health care industry as a whole.

Another, even more powerful consequence of this system is that while the prices Medicare and private insurers pay for certain procedures have increased—sometimes rapidly—the prices paid for other services have declined or stagnated. That’s largely because of basic flaws in the way the system is set up. For one, the RUC spends the vast majority of its time reviewing specialty procedures, which change more quickly as technology advances, rather than so-called “cognitive” services, like office visits, that primary care doctors and other generalists rely on for the bulk of their income. The result is that there are “a hundred ways to bill for removing varicose veins, and only one way to bill for an intermediate office visit,” one former RUC member told me. For another, the RUC is dominated by specialists, who have a direct interest in setting the reimbursement rates for specialty procedures much higher than for general services.

Those two factors go a long way toward explaining why we’ve seen an explosion of billing for certain types of lucrative procedures. After all, the incentives are perfectly aligned: ordering that extra test means more money for a doctor’s practice or hospital, more money for the labs, and often more money for the device makers and drug companies, too. (Oh, and, by the way, the device makers and drug companies are, not incidentally, major funders of the medical specialty societies whose members vote on the RUC.)

These manipulated prices are also a major reason why specialists are in oversupply in many parts of the country, while a worsening shortage of primary care providers threatens the whole health care delivery system. It’s precisely because the RUC has overvalued certain procedures and undervalued others that radiologists now make twice what primary care docs do in a year—that’s an average of $1.5 million more in a lifetime. While that little fact doesn’t explain everything (doctors choose their fields for a multiplicity of reasons), future income is, presumably, not entirely unimportant to a young MD.

And we’re not just talking about medical students here. Having the wrong kinds of doctors in the wrong places, with the wrong financial incentives, is one of the major reasons why Americans pay so much more for health care than do citizens in other advanced nations, and yet we live no longer.

Over the past few years, a few well-placed health care figures from both parties have spoken out—at least once they’ve left office—about how crazy this system is. “The RUC is really just a giant cabal run by the AMA,” Thomas Scully, former head of the CMS under George W. Bush, told me. “A private trade association should not have that sort of control over the biggest spending account in the government. It’s an outrageous travesty of democracy.” Bruce Vladeck, former head of the CMS under Bill Clinton, agrees, calling the RUC “a significant part of the problem.”

There have also been scathing reports issued by the Government Accountability Office, and by MedPAC, the agency that advises Congress on Medicare-related issues, as well as some hard-hitting investigative reporting by the Wall Street Journal and the Center for Public Integrity. In 2011, a bipartisan panel participated in a Senate roundtable, during which three former heads of the CMS took turns lamenting the RUC.

Yet, for the most part, the RUC continues to operate exactly as it always has—behind the scenes, without anyone, including actual doctors laboring in the clinics and hospitals across the country, even really knowing about it. (This spring, Scully told me that he went to lunch with a very high-ranking official at the CMS who had no idea how the RUC actually worked.)

The Affordable Care Act, for its part, includes a few lines that could potentially, if incrementally, limit the RUC’s power. But in general, it doesn’t much change the way the reimbursement system works. Taking on the RUC would have “started a nuclear war with the AMA,” as Scully put it, and alienated other key political allies that the administration needed to pass the law to begin with. Fixing the RUC, however, is essential to fixing health care in this country.Washmonthly5

“Follow the money,” said Gail Wilensky, who headed the CMS under George H. W. Bush and has been critical of the RUC. “Change the way physicians are paid, and you change the system.”

The RUC, like that third margarita, seemed like a good idea at the time. When liberals were trying to pass Medicare in 1965, the staunchest opponent they faced was the AMA, which was dead set against the program on the grounds that “socialized medicine” would upend physicians’ livelihoods.

In order to get the bill passed, liberals made many big concessions to organized medicine. One was keeping the “fee-for-service” payment system, which we still have today, in which doctors bill Medicare (and private insurance companies and uninsured patients) according to every single service or procedure they perform. Another was that Medicare promised to pay physicians the “usual, customary and reasonable” rate for each of those services. One of the problems that quickly arose was that there was no benchmark for what was “usual” or “reasonable,” no nationally accepted standard for “customary” for the price of each individual service or procedure. Prices, unsurprisingly, began to skyrocket.

Someone who worked with the Bush administration in the 1980s told me a story about an ophthalmologist in Texas, known as the legendary “Cataract King.” Despite the fact that a cataract surgery had gotten much easier to perform—it took two to three hours when it was first invented, but by the ’80s clocked in at about a half an hour—he continued to charge the “customary” rate: up to $6,000 a pop. By the mid-’80s, Medicare was spending about 4 percent of its budget on cataract surgeries alone. Meanwhile, an hour-long visit with a patient resulting in a complex diagnosis fetched about forty bucks.

By 1985, doctors’ rates were, to say the least, wildly distorted and Medicare spending was outstripping the growth of both the economy and federal tax receipts year after year. Panicked, Congress amended the law in 1986 to require doctors to charge Medicare according to “historical” rates, but it was too little too late. “Historical” rates were already crushingly high, and Medicare was on the verge of collapse.

And that’s when Harvard economist William Hsiao entered the scene. In 1988, he and his team unveiled what they hoped would be a rational process for setting physicians’ reimbursement rates. The result came to be known as the resource-based relative value scale (RBRVS). By interviewing hundreds of doctors from dozens of specialties, they painstakingly compared thousands of medical procedures—everything from removing a polyp to a lung transplant—and assigned each a relative value unit (RVU) according to three main factors: one, the amount of work it takes for a doctor to perform a given procedure; two, a doctor’s practice costs; and three, malpractice liability. Every year, Congress then sets a multiplier, converting that RVU into dollars.

At the end of 1989, as part of the Omnibus Budget Reconciliation Act, Congress formally adopted Hsiao’s system, requiring that Medicare use the RBRVS in determining the prices it paid physicians. It went into effect in 1992.

The plan went downhill almost immediately. In order for the system to work in practice, new services and procedures had to be added and old ones updated every year. Certain procedures, like in the cataract surgery example, that were initially very difficult and time-consuming to perform had become steadily more routine and quicker to do, while other procedures had gotten more complex and required more skill to perform. Those RVUs needed to be adjusted accordingly. The question soon became: Who should be responsible for updating the RVUs for all those thousands and thousands of procedures?

The Bush administration, skittish of anything resembling government price setting, rejected the idea of establishing an independent council of advisers within the government. Instead, in 1991, they gave the task to the most powerful interest group in the industry, the AMA (which had, of course, graciously offered its services). “And that was the point where I knew the system had been co-opted,” Hsiao told me. “It had become a political process, not a scientific process. And if you don’t think it’s political, you only have to look at the motivation of why AMA wants this job.”

The AMA spends at least $7 million a year running the RUC, according to its own estimates, and that includes maintaining about six full-time staff members. For that, it gets a very good return on investment. The first boon is that, in order to be on the RUC, specialty societies must become dues-paying members. At a time when the AMA has struggled against being overshadowed by specialty societies, controlling the RUC prevents what might otherwise be a rapid exodus of membership. As one RUC member told me bluntly, “No one cares about AMA. They care about the RUC.” And that’s a lucky break for the AMA. In 2012, dues collection actually increased by 3 percent, topping out at $38.6 million for the year. Cha-ching.

The second boon for the AMA is that by controlling the RUC, it controls much of the source code that our health care system uses to operate. Every single one of those roughly 9,000 medical services and procedures has its own five-digit code, known as current procedural terminology (CPT), and the AMA owns them all. That means that anyone—physicians, labs, hospitals, you name it—who wants to bill Medicare, Medicaid, or a private insurance company has to purchase either AMA books and products, or products from other software companies that pay AMA royalties and licensing fees to use the CPT codes. According to its annual report, in 2012 the AMA made $83.1 million in “royalties and credentialing products,” a large chunk of which comes from licensing CPT. Again: cha-ching.

And that’s just the monetary stuff. The third boon—the real power curve—is the fact that the AMA’s control of the RUC makes it indispensible to everyone and everything in a $2.7 trillion health care industry. That includes specialty societies, primary care organizations, and medical device and pharmaceutical companies—all of whom have something big to gain or lose from the RUC’s decisions.

The AMA cannot be unaware of this staggering power. Still, its official line about the RUC is that it’s simply doing the U.S. government a favor—offering its professional recommendations free of charge. Chaired by Dr. Barbara Levy, who is also the vice president of health policy at the American Congress of Obstetricians and Gynecologists, the RUC is simply a gathering of volunteer experts who jettison their personal interests and behave “like the Supreme Court” on behalf of the public good, according to the AMA.

But in talking to a half-dozen current and former RUC members, including both generalists and specialists, the image of the committee that emerges is less a gathering of angels, cloaked by some Rawlsian Veil of Ignorance, and more akin to a health care-themed Game of Thrones. Several RUC members I spoke to mentioned that the chairwoman often reminds the committee to “Put your RUC hat on,” meaning: “Don’t think from your society’s standpoint.” But everyone I spoke to said that specialty societies on the RUC form coalitions and alliances. Two doctors told me that “personal loyalties” play a major role in determining the way that RUC members vote. “There’s no denying it’s a highly, highly, highly politicized process,” a RUC member told me.

Here’s how the process works. Every time a new procedure comes along, a special committee at the AMA called the CPT Editorial Panel decides whether or not it needs to create a new CPT code for it. The need for a new code is sometimes tied to a new device—a valve or pump or robot that, if it is to be used, requires that doctors perform a new procedure.

Importantly, it’s not the panel’s job to weigh in on whether a new procedure is more effective or cost-efficient than a traditional method. The Food and Drug Administration has to approve a new device for the panel to consider it, but other than that the panel’s job is limited. It simply decides if a new procedure is sufficiently different from existing procedures already in the CPT; if it is, then it is assigned a CPT code, and then sent off to the RUC to be assigned a relative value unit.

Washmonthly4When either updating an old RVU or coming up with a new one, the RUC members spend most of their time debating something called “work units”—a slippery currency that combines how much time, training, technical skill, physical and mental effort, and stress are required of a doctor when performing a certain procedure or service. For example, according to the 2013 RUC database, “freezing off” a suspicious-looking lesion or freckle, known in the medical parlance as a “destruction,” has been assigned 1.22 work units; inserting a single-valve cardiac stent, 33.75.

By many accounts, the resulting debates are often spectacularly absurd. The RUC’s database features page upon page describing what exactly a doctor does when performing each procedure. How many minutes must a doctor spend waiting for a patient to get dressed or undressed? How much time does it take to scrub in, or wait around? To read a chart? Each of these questions can bring sometimes hours of haggling at the meetings.

And then there’s the even more slippery idea of how much “mental effort” or “stress” a given procedure requires. How stressful is it to, say, perform a surgery that requires a doctor to stop a patient’s heart? And, since all of these values are relative to one another, is that level of stress greater or less than having an office visit with, say, an emotionally disturbed teenager suffering from multiple illnesses?

It’s at this point that most people—both AMA representatives and critics of it—are in agreement: at best, this is a deeply imperfect system, mired by necessity in the minutiae of doctors’ actions. But while RUC supporters argue that it’s simply the best we’ve got, critics contend that by taking an already imperfect system and handing it over to precisely those groups with the biggest material interests at stake, we’re making it even worse.

Coming up with the exact number, down to the hundredth decimal point, illustrating the “work units” for a given procedure is an admittedly thankless task. But when the RUC does it, it relies to a large degree on the testimony of—who else?—the most affected specialty society on the RUC. For instance, the American College of Cardiology will give a presentation arguing for the precise amount of time and effort required to perform a cardiac stent; the urologists weigh in on how long a catheter procedure should take. The RUC’s argument here is that the most affected specialty society knows the most about how much work, time, and stress go into the procedures its members perform.

But, of course, that specialty society also has the most to gain by inflating that value. For one, it’s in that society’s direct interest to get its members paid as much as possible. For another, the most affected specialty society often receives a good chunk of its funding from pharmaceutical and medical device companies—companies that also have a direct stake in the RUC’s proceedings. When the RUC offers up generous reimbursement rates for a specific procedure, doctors generally do it more often, and that means they use more of certain drugs and devices, too. It’s a positive feedback loop—and everyone knows it.

And then there’s the fact that much of the “data” these affected specialty societies trot out in front of the RUC would not pass the laugh test in a high school stats class. After all, these specialist societies get their data from surveys of their own membership—a group of people who stand to gain directly and materially from making a procedure seem as difficult, time-consuming, and stressful as possible. And respondents can’t exactly plead ignorance. They know darn well how the results of those polls will be used, and in case they forget, the surveys are printed with a reminder: your response is “important to you and other physicians because these values determine the rate at which Medicare and other payers reimburse for procedures,” according to a 2010 Wall Street Journal article.

What’s more, RUC rules require as few as thirty survey responses—a meager sample size, even if everyone involved weren’t both self-selected and personally invested in the results. “You wouldn’t use the results of thirty surveys to determine anything, much less billions in taxpayer cash,” a former adviser to the RUC told me.

There’s good reason to take into account the experience of those doctors who perform the procedure in question, said John Goodson, a primary care physician and associate professor at Harvard Medical School who has written about the RUC, “but if the process of assigning values to physician services is to be trusted, then the profession should hold itself to the same high, evidence-based standards that it does in other domains.”

Washmonthly3Another flaw in methodology comes from the fact that the RUC often relies on records from teaching hospitals in determining how long an operation takes, even though teaching hospitals often have longer surgery times than nonteaching hospitals. A 2006 study by the nonprofit health care research firm RTI International compared the amount of time the RUC suggested for sixty surgeries to data from 148 hospitals’ actual surgery logs. The RUC’s estimated times were often longer—sometimes by up to two hours.

Perhaps the most damning aspect of the RUC’s methodology, however, is that, while its members often spend quite literally hours debating if a certain procedure takes three minutes or just two, the RUC never so much as flicks at the question of how much—or even whether—a procedure actually benefits patients. This failure, which is part of a broader flaw in federal health care policy, is enormously damaging to the practice of American medicine. Among other things, it means that many patients wind up undergoing expensive procedures for which more effective and less costly alternatives are available.

The AMA’s main defense against the charge that the RUC skews health care spending toward specialists’ costliest procedures is that the system is self-policing. The members are working within a fixed budget, the AMA says, so they keep each other in check: if the RUC votes to raise the RVU of one procedure, it has to account for that increase by decreasing RVUs of other procedures elsewhere. And that’s true—as far as it goes. The process does indeed involve much squabbling among specialist societies, and RUC representatives do sometimes end up voting to lower codes that would positively affect their own societies. “There’s a certain calculation that happens, and people definitely vote against themselves,” a former RUC member told me.

But this inter-society bargaining occurs in a context in which there’s already a baked-in directional bias toward increasing the value of technical procedures, which are updated regularly and constantly fine-tuned, rather than cognitive or diagnostic services, which are mostly left alone. It also occurs in a context in which one side is politically weaker than the other. The most important cleavage within the RUC is between specialist doctors, who make the bulk of their money billing for procedures, and primary care doctors, who generate most of their income from office visits. While the primary care docs make up roughly 40 percent of physicians nationwide, they have only 14 percent of the votes on the RUC. Primary care physicians now have four rotating seats on the committee—up from just two seats a few years ago—out of a total of twenty-nine voting seats. (Of the thirty-one-doctor panel, two permanent seats are nonvoting positions.) Since a vote passes with a two-thirds majority, their political clout is extremely limited.

In 2005, this baked-in two-faction system erupted into a full-blown war during a RUC meeting when the two representatives from primary care threatened to leave the committee if it did not increase compensation for office visits, according to people who were present at the time. Powerful specialty societies, who didn’t want to see the amount of the pie remaining to pay for procedures decreased, vehemently opposed the idea.

Dr. Tom Felger, a former director of the American Academy of Family Physicians who was on the RUC at the time, told me that the American College of Surgeons had even created a spreadsheet, which they shared with other surgical specialties, illustrating exactly how much the RUC could increase the value of the office-visit CPT codes without affecting surgeons’ income. “They had done the math. They knew the facts,” said Felger, who represented the AAFP at RUC meetings for a decade. “When I saw it, I thought, ‘Wow-ee, this is it—now that’s collusion.’ ”

In 2007, the RUC did finally vote to increase the RVUs for office visits, redistributing roughly $4 billion from different procedures to do so. But that was only a modest counter to the broader directionality of the RUC, which spends the vast majority of its time reviewing, updating—and often increasing—the RVUs for specific, technical procedures that make specialists the most money. Because of the direct relationship between what Medicare pays and what private insurers pay, that has the result of driving up health care spending in America—a dynamic that will continue as long as specialists dominate the committee.

And despite the RUC’s vote to increase office-visit codes, the large payment gap between primary care doctors and specialists still exists. In 2012, radiologists and orthopedists made on average nearly twice as much ($315,000) as pediatricians ($156,000), while family doctors and those specializing in diabetes and endocrinology made nearly $140,000 less than urologists. “If … a primary care doctor is making a fraction of what an orthopedist is making, then that distorts the health care system in a whole variety of different ways,” said Vladeck, the former head of the CMS under Clinton. “You really have to think about what that’s doing down the line.”

One effect is that fewer young doctors choose to go into primary care. Another is that existing primary care docs cram more and more patients into their schedules to make up cost on volume and, as a result, have only a few minutes to consult with each one (see Candice Chen, “A Day in the Life of a Primary Care Doctor,” page 42). “If you run a practice and have bills to pay—that’s going to weigh on you,” says Kavita Patel, a primary care internist at Johns Hopkins Medicine and former health care adviser at the White House. “I see twenty-eight patients in a day. I spend seven to eight minutes with a patient. That’s unrealistic—it’s crazy.”

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The good news is that there’s been some incremental progress in the past few years. For example, a more empirical system is now in place for selecting the CPT codes that the RUC reviews every year. The CMS has also cracked down on certain types of redundant billing. “We’ve reduced payments for high-cost imaging quite significantly,” Jonathan Blum, the current director of the CMS, told me. “And we’ve eliminated payment codes we thought were overvalued, contrary to recommendations of the RUC.”

The CMS touts that in the last couple of years it has accepted only 60 percent of the RUC’s recommended RVUs—down from an average of about 90 percent over the past twenty years. (For technical reasons, it’s fair to say that the 60 percent number is somewhat exaggerated, but it is still a step in the right direction.)

The Affordable Care Act also takes some incremental steps toward reforming the payment system. It requires that the CMS create new “mechanisms” for establishing the physician fee schedule, which can include increasing its own in-house data collection and analysis to correct, corroborate, or refute the RUC’s recommendations, especially for inputs that are more easily measured empirically, like determining how long on average a given surgery takes. To comply, the CMS recently commissioned two reports from the RAND Corporation and the Urban Institute to advise the agency on how best to do that.

The CMS, in cooperation with the AMA, is also considering rolling out new codes that may make it easier for primary care doctors to bill for services for which they weren’t previously compensated. This year, for example, they introduced two so-called transitional care management (TCM) codes that will allow doctors to bill Medicare for the time they spend helping patients transition from an in-patient setting to another community or their homes.

Yet while some of these incremental changes have been supported by the AMA and the powerful specialty societies (which, indeed, have nothing to lose from, say, TCM codes), other attempts at reform have been met with fierce push back—from organized letter campaigns to intense lobbying—and it is not clear if they will survive.

“CMS is in a no-win situation,” says Vladeck. “They’ve got extremely powerful forces making extraordinary amounts of money, and if CMS tries to change that, it’s really easy for the providers to say, ‘This is going to impair access,’ or ‘This is going to hamper care,’ even if there’s zero reality to that claim. People like doctors and nurses, and they don’t like government bureaucrats.”

Even if these incremental steps remain in place, some critics argue they are akin to frosting on a rotten cake. “You can make these tweaks,” says Brian Klepper, a health care analyst and principal at WeCare, a primary care clinic and medical management firm, “but what you’re doing is ignoring the fact that this system is fundamentally insane. It’s so corrupt and collusive, it’s not something that can be incrementally fixed.”

Long term, there are two basic options to really solving the problems caused by the RUC. The first is to take the process away from the control of the AMA and put it in the hands of a well-resourced group of experts under the auspices of the federal government. This might take the form of a panel of doctors employed by the government, or of an advisory committee of representatives of different medical societies but with greater representation of primary care doctors. While the latter set-up would hardly eliminate all conflicts of interest and political horse trading, such a committee would at least have to meet federal requirements for disclosure of all conflicts of interest. It would also be required to publish minutes from the meetings, data from any surveys used, and so forth. That would be a big improvement over the current, closed-door policy at the RUC, which, because it’s convened by a private entity, the AMA, enjoys First Amendment freedom from federal disclosure rules.

This option, however, is politically tricky. “The AMA and these medical specialty societies have power, and they’re not wild about seeing that power diluted,” said Zeke Emanuel, a former special adviser on health policy to the Office of Management and Budget and the National Economic Council, and an oncologist. “So yeah, if you ask the sober policy community, ‘Should we do this?’ their opinion is yes. But when it comes to this, the sober policy community has almost never held sway.”

In 2011, Washington Democratic Congressman Jim McDermott proposed a bill that would have furnished the CMS with resources to assemble an independent council of advisers. It was met with a strongly worded letter from the American College of Surgeons the day it was proposed and died in committee that afternoon.

Some reformers point to a provision in Obamacare that might allow for an end run around Congress. The law creates a new entity, the Independent Payment Advisory Board, which, if Medicare costs outstrip the Consumer Price Index, will have the power to cut or change Medicare provider payments unilaterally. Its decisions can be overturned by Congress only if lawmakers pass alternative cost-cutting measures of equal size. Statutorily, IPAB could create a government-run equivalent of the RUC. Whether it will ever get a chance to exercise that power, however, is an open question: IPAB is a major political target for both Republicans who are demanding its immediate abolition and some Democrats who enjoy close ties to the medical drug and device industry.

The second option to solving the RUC problem would be to get Medicare out of the business of funding fee-for-service medicine. Reformers have been complaining for years that paying providers per procedure creates incentives for gaming and overuse that are difficult, if not impossible, to overcome. Under Obamacare, the CMS is already taking modest steps away from fee-for-service billing by expanding experiments in “bundled payments,” whereby providers are paid a lump sum to take care of patients with certain conditions, like diabetes or heart disease. The AMA, aware of the growing backlash in Washington against fee-for-service, has endorsed some of Medicare’s bundling initiatives.

But we need to go much further. It’s no coincidence that numerous studies have found that the best-quality and lowest-cost health care in America can be found in systems like Veterans Affairs and Utah’s Intermountain Healthcare where doctors are on salary and paid for keeping their patients well, not according to a fee-for-service system. As this magazine has argued (see Phillip Longman, “The Cure”), the federal government should set a certain date at which Medicare will pay only for health services provided by integrated systems.

Such a move would be fiercely resisted by organized medicine, and specialist societies in particular. But it would be the surest way to control the nation’s health care costs while improving health outcomes. And it would have a delightful side benefit: with fee-for-service eliminated, there would be no need to have thirty-one doctors sit in a ballroom in Chicago and centrally plan the pricing minutia of thousands of medical services and procedures. The RUC, in other words, would be made obsolete.

by Haley Sweetland Edwards

Haley Sweetland Edwards is an editor of the Washington Monthly.

Article link: https://washingtonmonthly.com/magazine/julyaugust-2013/special-deal/#.WkPNfAfnnEp.twitter

A culture of innovation is not just about generating ideas, but also about putting them into practice – HBR

Posted by timmreardon on 12/28/2017
Posted in: Uncategorized. Leave a comment

How One Insurance Firm Learned to Create an Innovation Culture

HBRi

More and more companies are realizing they must reinvent their cultures by infusing innovation into their DNA. Unlike startups that get to shape culture from scratch, established companies must transform existing norms, values, and assumptions in ways that inspire everyone to innovate — not just at the top of the organization, but at all levels.

One company that’s making headway on that goal is CSAA Insurance Group (CSAA IG), one of the insurance companies affiliated with the 55 million-member American Automobile Association (AAA). With almost 4,000 employees, CSAA IG has embarked on a systemic approach to create a pervasive culture of innovation. The tactics being used by CSAA IG are all ones that leaders in other companies can apply to their own innovation culture change efforts.

Early on, CSAA IG’s executive team recognized that to create a culture of innovation, the organization needed to do more than embrace individual innovation projects. To ensure a truly transformative culture change effort, the team outlined a new corporate-wide organizational strategy to sit alongside its other market-focused strategies: “Foster a culture of insight and innovation.” They also made it part of their talent management approach: Innovation was added to the company’s values statement and included as a core competency to consider in assessing, rewarding, and developing employees.

But they also realized that the term “innovation” was pretty vague; if they were measuring people on it, and making it part of their strategy, they’d have to be more concrete about what they meant by it. CSAA IG’s executive team outlined three specific types of innovation — incremental, evolutionary, and disruptive — to help employees understand their roles in fostering a culture of innovation.

Most people focus on the first type of innovation: incremental. Leadership realistically expects that the vast majority of the company’s innovation will involve smaller tweaks that advance the core business. It’s perfectly OK that most people – from call center employees to claims adjusters in the field – focus on continuous improvements to current business processes, the customer experience, and insurance products.

While the company also wants “evolutionary” (e.g., creating new digital customer experiences) and “disruptive innovation” (e.g., exploring the insurance implications of self-driving cars) as part of its innovation strategy, fewer overall resources are allotted to these larger efforts. It’s all part of CSAA IG’s portfolio approach.

To help employees spot these opportunities, CSAA IG delivers innovation training to all employees. Its program provides tools and applied exercises based on design thinking, and makes it clear that everyone can—and should—contribute creative ideas for improvement in business processes, customer experiences, and product offerings. Employees participate in a half-day program that tackles real business problems facing their workgroups, and results in a prioritized list of ideas.

This all-hands-on-deck approach to innovation training has not only provided a greater sense of ownership and engagement among CSAA Insurance Group’s workforce, it has produced tangible results. For example, a team of insurance underwriters analyzed call data and led improvements to voice prompts that reduced misrouted phone interactions to their department by 40 percent. Other teams have helped streamline the process for issuing proof of insurance cards and are contributing to prototyping efforts for “smart claims” systems, allowing customers to submit images of damaged property for online assessment.

There’s nothing worse for a company’s innovation culture than soliciting ideas and doing nothing with them. So to ensure that employees’ ideas actually get implemented, CSAA IG’s managers are expected to engage their teams after the training sessions to select specific ideas to implement based on what everyone just generated. Employees also have access to CSAA IG’s “Innovation Hub,” an online portal, that includes a self-service smorgasbord of resources including a design thinking toolkit, calendar of innovation-related events, self-paced training materials, articles from innovation experts, and more.  The company also set up an idea management platform, where various departments can post their innovation challenges, and where the crowd can contribute, evaluate, and develop solutions.

To help generate excitement for the idea management platform, during the first online innovation challenge event, anyone who submitted an idea was surprised with a physical paper light bulb posted in their cubicle workspace.  With light bulbs popping up all around the office, employees’ motivation to participate skyrocketed – and the company’s first online challenge received an 80% participation rate.

Creating a culture of innovation is about much more than hiring a Chief Innovation Officer or creating a new department.  Culture change takes time and significant effort, and shifting culture toward innovation is no different. The process may start at the top, but it’s fundamentally about getting all employees involved.

Article link: https://hbr.org/2017/08/how-one-insurance-firm-learned-to-create-an-innovation-culture


Soren Kaplan is an Affiliated Professor at the Center for Effective Organizations at USC’s Marshall School of Business. He is the author of The Invisible Advantage and founder of InnovationPoint.


This article is about ORGANIZATIONAL CULTURE

What happens in an internet minute in 2017? – WEF

Posted by timmreardon on 12/27/2017
Posted in: Uncategorized. Leave a comment

InternetminOver 16 million text messages are sent in one internet minute in 2017.
Image: REUTERS/Alessandro Bianchi

Just a month ago, it was revealed that Facebook has more than two billion active monthly users. That means that in any given month, more than 25% of Earth’s population logs in to their Facebook account at least once.

 

This kind of scale is almost impossible to grasp.

 

Here’s one attempt to put it in perspective: imagine Yankee Stadium’s seats packed with 50,000 people, and multiply this by a factor of 40,000. That’s about how many different people log into Facebook every month worldwide.

 

A smaller window

The Yankee Stadium analogy sort of helps, but it’s still very hard to picture.

The scale of the internet is so great, that it doesn’t make sense to look at the information on a monthly basis, or even to use daily figures.

Instead, let’s drill down to just what happens in just one internet minute:

Internetminute

Created each year by Lori Lewis and Chadd Callahan of Cumulus Media, the above graphic shows the incredible scale of e-commerce, social media, email, and other content creation that happens on the web.

Have you read?

  • If you’re using emojis at work you need to stop. This is why
  • 6 ways social media is changing the world
  • These are the top 10 emerging technologies of 2017

Content competition

If you’ve ever had a post on Facebook or Instagram fizzle out, it’s safe to say that the above proliferation of content in our social feeds is part of the cause.

In a social media universe where there are no barriers to entry and almost infinite amounts of competition, the content game has tilted to become a “winner take all” scenario. Since people don’t have the time to look at the 452,200 tweets sent every minute, they naturally gravitate to the things that already have social proof.

People look to the people they trust to see what’s already being talking about, which is why influencers are more important than ever to marketers.

Eyes on the prize

For those that are able to get the strategy and timing right, the potential spoils are salivating:

 

InternetSnapshot

The never-ending challenge, however, is how to stand out from the crowd.

Written by

Jeff Desjardins, Founder and editor of Visual Capitalist

The views expressed in this article are those of the author alone and not the World Economic Forum.

Article link: https://www.weforum.org/agenda/2017/08/what-happens-in-an-internet-minute-in-2017

Rethinking The United States’ Military Health System – Health Affairs

Posted by timmreardon on 12/26/2017
Posted in: Uncategorized. Leave a comment

Arthur Kellermann  April 27, 2017

Military-Health

During Operations Enduring Freedom and Iraqi Freedom (2001–2014), the United States’ military health system completely transformed its approach to casualty care, achieving the highest rate of survival from battlefield wounds in the history of warfare. It is one of the most remarkable accomplishments in the history of US medicine.

Ironically, the same health care system that worked miracles “down range” in Iraq and Afghanistan faces mounting criticism at home. How can this be? In part, it is because the military health system has two distinctive missions: support combat and humanitarian assistance missions overseas and provide comprehensive health services to millions of service members, their families, and military retirees at home.

The core mission of the military health system is unique. Unlike the Department of Veterans Affairs (VA) and large, private health care systems, the military health system must be ready to deploy thousands of health care providers to the other side of the world at a moment’s notice and fly critically wounded warfighters home within one to three days of injury [See Photo Above]. Since the founding of our Republic, military medicine has supported our armed forces whenever and wherever they go in harm’s way.

The other mission of the military health system is to deliver health care at home through a network of military hospitals and clinics, supplemented by health care purchased from thousands of private doctors and other providers. This second mission reinforces the first: Service members stay healthy, and when deployed, they can be confident that their families will be looked after. Military health care providers between deployments maintain their clinical skills by treating service members and millions of beneficiaries. Military hospitals provide valuable platforms for teaching the next generation of uniformed health care professionals and standby capacity for combat casualties.

The Current Challenge

Some critics allege that the military health system’s stateside mission costs too much, delivers care of uneven quality, and doesn’t attract enough complex cases to keep provider skills sharp between deployments. They want the Department of Defense to close most of its remaining facilities, outsource the care to the private sector, and position more military providers in civilian hospitals. Before these ideas receive serious thought, it is worth examining the assumptions on which they are based:

Costs

According to the Congressional Budget Office (CBO), the Department of Defense spends $52 billion, about 10 percent of its budget, to provide a variety of services to 9.4 million beneficiaries. This total includes costs not counted by civilian health systems, such as $1 billion annually for military health research and billions more for “TRICARE for Life,” a first-dollar, wraparound plan Congress mandated to supplement the Medicare coverage of military retirees. In fact, yearly spending varies by $2 billion or more due to fluctuations in military construction. To put this in context, in 2016 Kaiser Permanente collected $64.6 billion to care for its 11.3 million members. The Department of Defense’s FY2017 budget for military health is $48.8 billion to care for its 9.4 million beneficiaries.

Growth in health care spending is not limited to the military. Civilian health spending has outpaced our nation’s economy as far back as 1950. Between 1999 and 2009 alone, health spending grew so fast, it wiped out the income gains of average US families. Military health spending grew too, but recently it has increased at a far slower pace than civilian health spending. According to the Centers for Medicare and Medicaid Services (CMS), between 2009 and 2015, civilian health spending increased 32.6 percent. During the same timeframe, military health spending grew 13.9 percent (See Exhibit 1). A recent analysis produced by the CBO attributes most military health spending growth since 2000 to congressionally mandated expansion of TRICARE benefits, including the establishment of TRICARE for Life, an insurance option that eliminates most out-of-pocket costs faced by Medicare-eligible military retirees and their families.

US health care is not only costly; it is inefficient. The National Academy of Medicine estimates that our nation wastes $750 billion per year on “unnecessary or inefficient services, excessive administrative costs, high prices, healthcare fraud and missed opportunities for prevention.” In 2015, aggregate health care spending approached $3.2 trillion dollars. Only 1.5 percent is devoted to military health. Given these facts, it is hard to see how outsourcing more care will save money.

Quality

Critics assert that the military health system does not perform enough complex surgical procedures in peacetime to maintain provider skills. The volume-quality relationship is strong, but it is not absolute. High-quality training and strict adherence to procedures—an approach first championed by military aviation—can largely compensate for smaller case volumes. In 2014, the military health system compared its performance to three of our nation’s top health care systems—Geisinger, Intermountain Healthcare, and Kaiser Permanente—and found that it did better in some areas, worse in others, and generally as well overall.

A recent American College of Surgeons assessment of surgical outcomes, based on national data, identified several military health system hospitals as top performers. Another study found that the military health system does not have the racial disparities in care commonly seen in civilian hospitals. A recently published analysis of more than 10,000 military health system beneficiaries with carotid artery stenosis (a condition that can lead to stroke) found that patients treated by military doctors got fewer procedures but had better outcomes than beneficiaries treated by private, fee-for-service doctors.

Productivity

Is the military health system less productive? That depends on how productivity is defined. Because most civilian hospitals rely on fee-for-service billing, their staffs have a strong incentive to see lots of patients and order large numbers of tests and treatments. This translates into the appearance of productivity as measured by “relative value units” (RVUs)—the most commonly used metric of clinical workload. There are two problems with this approach, however. First, RVUs measure the volume of care, not its value. It doesn’t even matter if a procedure helped the patient; it only matters that it was done. Second, RVUs undervalue primary care and overvalue procedures performed by specialty providers. As a result, keeping patients healthy looks less “productive” than filling hospital beds and performing lots of complex procedures.

Consider the previously-mentioned study of military health system beneficiaries with carotid artery stenosis. Although military doctors performed fewer expensive procedures and the patients they treated were less likely to die or have a stroke than those treated by fee-for-service doctors, judicious management looks less “productive” since it generates fewer RVUs.

The purpose of the military health system is to protect the health of the force, not to generate RVUs. In 1866, Dr. Jonathan Letterman, the “father of battlefield medicine,” wrote: “A corps of medical officers was not established solely for the purpose of attending the wounded and sick. The leading idea is to strengthen the hands of the Commanding General by keeping his army in the most vigorous health, thus rendering it, in the highest degree, efficient for enduring fatigue and privation, and for fighting.” In light of this responsibility, using RVUs to assess the clinical productivity of the military health system makes as much sense judging the effectiveness of a combat unit by counting the number of bullets it shoots.

Finding A Better Way

Rather than dismantle the military health system, policy makers should let it operate more efficiently. Among the options that follow are four opportunities created by provisions embedded in Section VII of the 2017 National Defense Authorization Act (NDAA):

  1. Make greater use of enlisted providers—Overseas and aboard ships, the military health system relies on its corpsmen, medics, and med techs to deliver routine care under supervision, as well as save lives in combat. However, the moment these skilled providers come home, they are relegated to minor clinical or clerical tasks because no comparable role exists in civilian health systems. If the military health system allowed them to function as “primary care technicians,” it could expand access to care, reduce use of emergency departments and urgent care centers, and strengthen readiness for future deployments.
  2. Consolidate treatment of complex cases—When a service member is wounded in combat, he or she is MEDEVACed to the nearest combat support hospital, then flown by Critical Care Air Transport to a stateside military hospital. Two decades ago, the military health system used a similar approach inside the United States to concentrate complex care to its top medical centers. If it reinstituted the practice, patients and taxpayers would benefit. Studies show that Walter Reed’s Murtha Cancer Center achieves better outcomes at lower cost than comparable civilian cancer centers.
  3. Systematically improve practice—Many of the advances in trauma care in Iraq and Afghanistan came from the Joint Trauma System, which systematically analyzed casualty data to identify opportunities to improve. If the military health system employed a similar approach to assess delivery of high-risk care in stateside hospitals, it could ensure that beneficiaries get the right care at the right place for the right reason.
  4. Standardize to optimize—The US armed forces have learned the value of training and fighting as a joint force. Military health care providers have learned the same lesson in combat zones but when they return home, they tend to revert to the old ways. Some variations in approach are inevitable, but the military health system should strive to standardize key workflows, equipment, and even the layout of its operating rooms and delivery suites. That way, when a military health system provider rotates to a new hospital, he or she can swiftly integrate into a new health care team.
  5. Keep patients healthy—In war zones, protecting the health of the force is a top priority. Taking an equally diligent approach to population health at home could produce substantial benefits. Redoubling efforts to boost rates of vaccination, discourage smoking and use of smokeless tobacco, prevent injuries, and treat hypertension and obesity could generate huge downstream savings.
  6. Treat selected civilians—In war zones, commanders have the latitude to treat ill and injured civilians if doing so will help win the support of the local population. Currently, most lack this authority in the United States. At present, only two military medical centers participate in their state’s trauma system. If more were allowed to do so, their medical staffs would benefit from the extra caseload, and the civilians they treat would benefit from the world-class trauma, burn, and rehab care available at these medical centers. Any VA hospital with a waiting list should preferentially refer its patients to the closest military hospital. Section 717 of the NDAA should facilitate the needed changes in policy.
  7. Ensure clinical proficiency—Military surgeons are already partnering with the American College of Surgeons to devise objective ways to assess surgeons’ readiness to deploy. Recently, they devised a way to cross-walk Current Procedural Terminology codes used to track performance of surgical procedures to critical wartime surgical skills. Once this approach is refined, it will be extended to other wartime specialties such as emergency medicine, anesthesiology, and intensive care. This will help the military health system comply with Section 708 of the NDAA.
  8. Measure what matters—To ensure military providers address the “quadruple aim”—readiness, better health, better care, and lower per capita costs—the military health system has adopted 30 “Partnership for Improvement” measures. Adopting a smaller, high-yield set of “vital signs” metrics devised by the National Academy of Medicine would allow military health system leaders to compare their system’s overall performance to other large health systems and satisfy Section 730 of the NDAA.
  9. Embrace Telehealth—In deployed settings, the military health system uses telehealth to support health care providers working in small forward operating bases and on ships at sea. Global teleconferencing allows trauma experts across 12 time zones to regularly meet, discuss complex cases, and identify opportunities to improve. Despite its success with telehealth overseas, the military health system was slow to adopt it at home due to stringent information security requirements and budgetary constraints. Section 718 of the NDAA directs the military health system to rapidly expand the use of telehealth in its clinical operations.
  10. Centralize licensure and credentialing—Typically, military health care professionals change duty stations every two or three years. Federal law allows those licensed in one state to practice in others, but only on federal property. If providers could reach outside their treatment facilities, the military health system could fully use telehealth and improve access to care. Provider credentialing is equally cumbersome. Although the military health system has a global reach, it still credentials most providers at the facility level. A systemwide approach makes more sense.

Facing the Future

In Iraq and Afghanistan, the military health system demonstrated a remarkable capacity to innovate when necessary to protect the health of US and coalition forces. Dr. Don Berwick, founder of the Institute for Healthcare Improvement, recently observed that “Military medicine put the learning health system framework into practice before the Institute of Medicine described it.” Today, US soldiers, sailors, airmen, and Marines know that if they are badly wounded in combat, the military health system offers their best chance of coming home alive and recovering. This confidence is a force multiplier on the battlefield.

Looking forward, we cannot assume that future conflicts will resemble the most recent ones. As US forces evolve to meet the threats posed by near-peer adversaries, the military health system must evolve, too. The best way it can maintain readiness to support combat operations and strengthen its capacity to innovate is to employ the same techniques, teamwork, and enterprising spirit that serve it so well “down range” to meet the health care needs of its beneficiaries in the United States.

Coaches often remind their teams that “You play the way you practice.” By “practicing” at home the way it “plays” overseas, the military health system can deliver better care at lower cost and strengthen its capacity to support and sustain our armed forces on any future battlefield.

Exhibit 1: Military Health Spending, 2006–2015

MHS1

Source: National Health Expenditure 2015 Centers for Medicare & Medicaid Services, Office of the Actuary, National Health Statistics Group from the methodology paper. Note: Department of Defense spending for health care services (hospital, ambulatory care, provider, diagnostics, pharmacy, etc.) an this total does not include the cost of accrual payments made to fund TRICARE for Life. Non-Military: Includes out of pocket, private insurance, Medicare, Medicaid, CHIP, VA, Worker’s compensation, Indian Health Services, General Assistance, Vocational Rehabilitation, maternal/child health, other federal and state programs that provide subsidies, high risk pools under ACA, school health, public health, SAMHSA treatment services, investments in research and facilities. Total spending for health care, including federal and state programs, private health insurance, and out-of-pocket spending. Column numbers may not add to totals due to rounding. Dollar amounts shown are in current US dollars.

Author’s Note

The author is dean of the School of Medicine at the Uniformed Services University (USU) of the Health Sciences, and as such he is an employee of the Department of Defense. His views are his own and do not necessarily reflect those of USU, the military health system, the Department of Defense, or the US government.

Article link: https://www.healthaffairs.org/do/10.1377/hblog20170427.059833/full/

Vint Cerf: Putting Humanity at the Center of the Internet

Posted by timmreardon on 12/26/2017
Posted in: Uncategorized. Leave a comment
Vala Afshar, Contributor, Chief Digital Evangelist, Salesforce

12/10/2017 06:29 pm ET Updated Dec 10, 2017

“We cannot solve our problems with the same thinking we used when we created them.” —Albert Einstein

Vinton G. Cerf is Vice President and Chief Internet Evangelist for Google. He contributes to global policy development and continued spread of the Internet. Widely known as one of the “Fathers of the Internet,” Cerf is the co-designer of the TCP/IP protocols and the architecture of the Internet.   He has served in executive positions at MCI, the Corporation for National Research Initiatives and the Defense Advanced Research Projects Agency and on the faculty of Stanford University.

Cerf’s contributions have been acknowledged and lauded, repeatedly, with honorary degrees and awards that include the National Medal of Technology, the Turing Award, the Presidential Medal of Freedom, the Marconi Prize and membership in the National Academy of Engineering.

VintCerf

Cerf is also focusing on putting humanity at the center of the Internet. To do this, Cerf serves as the Chairman and co-founder of the People Centered Internet (PCI). The People-Centered Internet (PCI) believes in putting humanity – people and their needs and aspirations – at the center of the Internet. PCI is committed to using the power of the Internet to improve the lives of the global poor by collecting data that can be used to transform communities and meet basic needs.

“The Internet provides unprecedented access to education, medical assistance, economic opportunity, services and personal connections. Yet of the seven and a half billion people on the planet, less than half are online today. People-Centered Internet exists to change this. PCI is an international coalition created to connect the dots, fill in the gaps, and unite humanity. Founded and chaired by Vint Cerf, the Internet’s co-inventor and architect, People-Centered Internet is central to activating international commitments to make sure the Internet reaches everyone.” — People Centered Internet

To learn more about the People Centered Internet, Ray Wang, CEO and founder of Constellation Research, and I invited Cerf and his team, including PCI co-founder Mei Lin Fung and Dr. David Bray, Executive Director at PCI to join our weekly show DisrupTV.

Here are the key takeaways from our conversation with Vint Cerf:

The People Centered Internet: Mission

The mission of the People Centered Internet is to make the internet useful for people in some measurable way. It is about making information more locally available, across multiple languages, and to help people with their health, well-being and ability to work. The point is to pay attention to the Internet infrastructure and applications to benefit people. It is more than just access to the Internet infrastructure, it is also about access to the applications that can help improve the quality of life and work.

Large Scale Change Requires Strong Selling Skills

According to Cerf, in order to create the conditions for success, and to be a successful change agent for large scale initiatives, you must be able to sell your ideas to other people. “You won’t do anything very big, if you cannot convince other people to do what you want to get done,” said Cerf. Once you can learn to sell your idea, and motivate people, then you can effectively drive change. Cerf reminds his engineers to master the craft of selling their ideas in addition to building products.

Large Scale Change Must be Network Driven

Dr. David Bray notes that technology can bring people together in order to create positive outcomes. The goal of PCI is to provide expertise and the power of the community to help improve the quality of life and work around the world.

Artificial Intelligence (AI) Will Be a Benefit to Society

According to Cerf, AI and machine learning will be used as tools to augment our ability to do things better. Cerf spoke about Google search as an example benefit. He also talked about language translations via machines to help connect with people around the world. Cerf notes that we are already using AI in everyday applications that are hidden from us. Cerf is not ready to discount the concerns regarding autonomous software – software that is running on its own that may make mistakes. We must ensure there is enough care and control to ensure proper software behavior powered by AI.

Reduction of Cost, For Both Technology and Access, Will Lead To An Expanded Internet

Cerf believes that we are driving cost out of devices that are needed to access the Internet. He referenced the Google Chrome Book as a great contribution towards Internet access using affordable technology. The cost for access will also come down, if we can encourage competition. Countries can adopt rules to invite competition and this will drive costs out. Cerf notes that that the digital divide is largely an economic one.

If You Want To Make a Big Impact, Solve a Real Problem

Cerf reminds us of Jeff Bezos as an example of someone who was thinking bold by building the biggest book store in the world. But Cerf didn’t start off by changing the world. He simply wanted to solve a problem that would make a difference. Cerf advice to change agents is to work on solving a real problem. Cerf shared a parable with us about solving a real problem by being smart and focused.

Find The Right Pebble, Not Another Boulder

The pebble and the boulder parable by Vint Cerf: Imagine that you are living in a little town in a valley, surrounded by mountains, and there is a giant boulder at the top of the mountain. One day you notice that the boulder is about to roll down the hill and destroy the village. Now you know that you cannot run up the hill and stop the boulder – you are too small, the boulder is too big. But you are smart and you know that if you find a pebble, of the right shape, and you put it in the right place, it will divert the boulder. So that’s your job. Find the the pebble that can divert the boulder and then make a big difference. The secret is finding the pebble, not another boulder.

Mr. Cerf also talked to us about the invention of the world wide web, search engines, social networks and other technologies that stemmed from the Internet. Please watch our full interview with the Vint Cerf, the Founding Father of the Internet and Co-Founder and Chairman of the People Centered Internet.

Mei Lin Fung founded the People Centered Internet chaired by Vint Cerf. She is the founding Unit Coordinator for the California Health Medical Reserve Corps. As an early pioneer, Mei Lin co-designed the first CRM system at Oracle. Mei Lin has served as the technical lead for the US Department of Defense’s initiative on the Future of Health, and is a member of the Digital Economy and Society World Future Council of the World Economic Forum. She also serves as vice chair of the Internet Inclusion IEEE sub-committee, one of 3 tracks under the IEEE Internet Initiative. You can follow Fung on Twitter at: @meilinfung.

The important lessons learned by speaking to Mei Lin Fung included:

The Power of Communities Drive Innovation and Inventions

Fung believes that we achieve more, and do good, by creating a condition for success based on communities. The guiding principle for PCI is to help expand and develop an Internet, by the people, for the people.

Fung reminds us that we have to be people centered as we evolve and expand the Internet to the 4 billion people today that do not have access to Internet. Fung is one of the most positive and passionate people that I know. She is an incredible connector and beacon of light for many technologist, entrepreneurs and business leaders.

Fung spoke to us about the PCI efforts regarding the rebuilding of Puerto Rico. PCI is working with network of 81 health centers in Puerto Rico to rebuild the digital infrastructure after the devastating storms of 2017. Using a network of networks, PCI is determined to help improve the current and future state of Puerto Rico. Fung spoke about the importance of ‘people centered’ communities that shift from top-down mandates towards breakthrough collaborative environments that achieve far more.

Dr. Bray reminds us that movements begin when you can set a vision that is informed by listening to the community. The art of working towards a shared goal, up front, then leads to a collation of change agents to drive positive outcomes. Set the vision, establish a shared goal, and finally help the community make forward progress. To be adaptive and responsive, PCI is working towards empowering the edge to measurably improve the quality of life using the Internet.

Fung shared incredible statistics regarding the efforts to rebuild Puerto Rico. She is also reminds us that anytime she digs into any community, she finds amazing gifts and talents of the community, including the incredible change agents who are working with PCI to assist with regaining power and other infrastructure rebuilding initiatives.

Afters speaking Fung, we invited an inspiring public servant and positive change agent to discuss the importance of inclusion and diversity for business to achieve greater positive outcomes.

Teresa Booher is a program analyst at the National Institutes of Health OCIO. She is a role model public servant and a positive change agent. Teresa joined the federal government as a public servant in 2011. While her primary role focuses on IT Policy and Strategic Planning, her work extends well beyond her official position. Teresa has been a featured speaker across government and private industry sharing her experience and encouraging accessibility and inclusion, particularly in the IT space. Teresa has been actively engaged in activities to promote inclusion of persons with disabilities. In 2011, she spearheaded the establishment of a blind and low-vision resource sharing group, 3 Blind Mice, and continues to lead the group today.

Booher’s life took a big change when she went from being fully sighted to being blind essentially overnight. Booher spoke about the fact that the largest minority population in the US is people with disabilities, and yet when most companies talk about inclusion and diversity, the discussion is less about disabilities.

“Diversity and inclusion of disabilities is one categorization that does not discriminate,” said Booher. It stretches across all ages, all races, all sexual preferences, and religions. Disabilities will include all and most disabilities are acquired at some point in your life – not something you are born with. It is a matter of when. The longer you live, the more likely that you will acquire a disability – hearing, vision, etc. Any impact on a system of your body, that influences how you live is a general definition of disabilities.

Booher is very optimistic about new technologies like AI (machine learning, natural language processing) that can further empower individuals with disabilities. When product designers consider improving products for all, then build better and smarter products and services.With technology and pace of innovation at current rates, there is great optimism with respect to possibilities to improve the quality of life and work experiences.

Loss of vision did not define Booher. She is an incredible positive change agent and a relentless champion for informing, education and inspiring organizations to be mindful of inclusion and diversity as it relates to the population with disabilities. I highly encourage you to watch our conversation with Booher – she will inspire you to become a positive change agent.

Ray and finished our conversation by speaking to Dr. David Bray about PCI and his areas of focus for 2018.

Dr. David A. Bray is the Executive Director at the People-Centered Internet, focused on providing support and expertise for community-focused projects that measurably improve people’s lives using the internet. . Dr. Bray was named one of the top “24 Americans Who Are Changing the World” under 40 by Business Insider in 2016. He was also named a Young Global Leader by the World Economic Forum for 2016-2021. Dr. Bray He accepted a role of Co-Chair for an IEEE Committee focused on Artificial Intelligence, automated systems, and innovative policies globally for 2016-2017 and has been serving as a Visiting Executive In-Residence at Harvard University. He was named the most social CIO in the world in 2016 so he is a must follow on Twitter: @chief_ventures.

Bray

Dr. Bray summarized our conversation by reminding us that it is not about a technology or individual, but rather the community and the network of networks that drive large scale change. Bray also reminds us that the obstacles and diversities that we all face at some point in our lives does not have to define us. Dr. Bray said that real change happens when people connect with other people and respect each other, even if our points of view differ. Ray Wang reminds us that we must be the change that we want to see the world. Change has to start with you. We closed our show with a haiku from Dr. David Bray:

“networks can help bring together diverse ideas and communities,

of different people, sometimes quietly, sometimes  boldly — hearts and minds,

each of us, can be positive change agents and help improve the world.”

I highly encourage you to learn about the People Centered Internet. Each of us have the opportunity to be positive change agents. Together, we can all make a positive difference.

Article link: https://www.huffingtonpost.com/entry/vint-cerf-putting-humanity-at-the-center-of-the-internet_us_5a2da2e7e4b04e0bc8f3b601

A Christmas Message from Brother James, On The Consensus Network – LaSalle College High School

Posted by timmreardon on 12/23/2017
Posted in: Uncategorized. Leave a comment

 LaSalle

Dear La Salle College High School Family,

As the Christmases add up in our lives, we probably find ways to distinguish one from another.  One might be in the year of the big snowstorm, or that in which temperatures on Christmas Day hit 70 degrees.  We might mark them by references to changes in family dynamics, the first with a new daughter-in-law or grandbaby, the first spent without a son and family who have moved to the west coast or a grandparent who has moved beyond places we can find with Google Maps

For most of us, 2017 will be the first Christmas with Bitcoin, or perhaps more accurately, “Bitcoin consciousness.”  After all, Bitcoin has been around a while, but it has just drifted into awareness for most of us now that it has come to be traded on the futures markets in a couple of locations and now that its relative value has soared

What is Bitcoin?  Well, it’s a cryptocurrency.  That’s hardly a helpful response.  “What’s that?”  Well, one way of thinking about it is as “limited entries in a database that no one can change without fulfilling specific conditions.”  Huh? I’d certainly never invest in that.  So, try this.  Currency is always based on value.  First, it was the value of precious metals.  Soon it became the value of a central authority, typically a nation state or at least a central bank.  With cryptocurrencies, actors have faith in a “consensus network” which agrees that Investor 1 has Bitcoin of n value, some portion of which he is free to transfer to Investor 2 in return for something bearing a mutually agreed upon value

What?  Isn’t this supposed to be a Christmas letter?   This sounds like one that should come have come out on the 30th anniversary of Black Monday a couple of months ago or one that would be better saved for Black Friday next year.  Well, maybe, but don’t overlook the connection.  What thrills (or frightens depending on perspective) Bitcoin enthusiasts so much is that its value comes from a decentralized consensus network.  Instead of trusting the probity of a particular government, investors trust two things: the network and mathematics

This would be quite the jolly holiday epistle if I started discussing mathematics, so let’s focus on that idea of a consensus network.  Isn’t that fundamentally what we have here at La Salle College High School, regardless of the perspective from which we join the network? Whether our commitment to this school spans four years or 40, belonging here tends to ensure that we emphatically concur that:

  • The potential of young people is not something to take for granted, but something to invest in—whether you are a parent, a teacher, or someone who followed the same path in earlier times;
  • The high school years are among the most influential in a man’s life, whether he is going through them right now, or looking back on them from the perspective of 50 years out;
  • That adults who function not as relentless taskmasters, not as reservoirs of erudition, not as chummy avatars of arrested development, but as wise older brothers and sisters, vigilant without being suffocating, prescient about what is to come without defining that future reality, are those best likely to form the character of that Christian gentleman we hold up as an ideal;
  • That gentleness itself, however much it may be devalued in our recent national or global discourse, is a trait to be both respected and nurtured;
  • That advantages, whether intellectual, athletic, economic, social, or psychological, are only given us for the general good, for the creation of community, to advantage the least advantaged, and, ultimately, to build up the Body of Christ;
  • That the people surrounding a student at La Salle are not merely classmates, interchangeable seat-fillers assigned in forty-minute increments over four years.  Rather, all are windows opening into the Presence of God, and many are destined to be brothers for life;
  • That life, whether looked at from the perspective of 18 or 81 years, is not best viewed as project to be completed, battle to be won, or trial to be endured, but as Sacrament: a privileged encounter with the living God.

Such values are true throughout the year, of course, but at Christmas, our network focuses on a few other subjects of clear consensus:

  • That God loves us enough to enter into our human reality, not only once for all in Bethlehem, but in the people we encounter and the events we participate in each day, people and events we may only make time to reflect on the significance of in the season of Christmas;
  • That God loves us not based on how we shape up against some “centralized authority” defining the ideal for a married couple, the epitome of family relationships, or even a paragon of fidelity to the Catholic religious life, but just exactly as we are–flawed and bumbling, untidy and short-tempered, resentful and corner-cutting–loves us even while we’re scraping the burnt edges of the crescent rolls off into the trash, because “where are you going to find someplace that sells this dough at 3PM on Christmas Day?”
  • That such careful salvage activity speaks not only of a poorly calibrated oven temperature.  It speaks of love, love for that smorgasbord of personality quirks you call a family and call to your table this Christmas, the love of the Father who gave us His Son to share our lives and understand our experience, the love of a young woman who responded to the overwhelming and ineffable with the stunningly simple, “Be it done unto me according to your word.”

Time will tell whether Bitcoin heralds the dawn of a new economy that some have predicted.  Time has shown, however, that nothing in the history of joy compares with the transforming potential brought by that first Christmas day.  May such joy be felt in your hearts and those of your families this Christmas morning…and Forever!

Fraternally,

Lasalle1

 

 

 

 

Brother James L. Butler, FSC
President

FDA Releases Guidance on Advancing New Digital Health Policies – HIMSS

Posted by timmreardon on 12/23/2017
Posted in: Uncategorized. Leave a comment

December 15, 2017

HIMSSx

On December 7, 2017 the Food and Drug Administration (FDA) took their next step in the implementation of the 21st Century Cures law, with the release of three new policy documents in hopes of advancing the FDA’s approach to the development and proper oversight of innovative digital health tools. This release is another step in the agency’s Digital Health Innovation Action Plan, which began this past summer and outlines the FDA’s efforts to reimagine its approach to ensuring all Americans have timely access to high-quality, safe and effective digital health products.  The three new guidances-two draft and one final-offer additional clarity about where the FDA sees its role in digital health, and importantly, where we don’t see a need for FDA involvement.

The first draft guidance, “Clinical and Patient Decision Support Software,” outlines the FDA’s approach to clinical decision support software (CDS). This type of technology has the potential to enable providers and patients to fully leverage digital tools to improve decision making. The FDA wants to encourage developers to create, adapt and expand the functionalities of their software to aid providers in diagnosing and treating old and new medical maladies.  This draft guidance is intended to make clear what types of CDS would no longer be defined as a medical device, and would not be regulated by the agency. For example, generally, CDS that allows for the provider to independently review the basis for the recommendations are excluded from the FDA’s regulation.

The second draft guidance being released, “Changes to Existing Medical Software Policies Resulting from Section 3060 of the 21st Century Cures Act,” addresses other digital health provisions included in the Cures Act. Specifically, this second guidance outlines the FDA’s interpretation of the types of software that are no longer considered medical devices. The agency is making clear that certain digital health technologies – such as mobile apps that are intended only for maintaining or encouraging a healthy lifestyle – generally fall outside the scope of the FDA’s regulation. Such technologies tend to pose a low risk to patients, but can provide great value to consumers and the healthcare system. Both of these draft guidance are subject to stakeholder comments which are due on February 6, 2018.

Finally, the FDA also issued a final guidance, “Software as a Medical Device: Clinical Evaluation,” in fulfillment of international harmonization efforts.   This guidance establishes common principles for regulators to use in evaluating the safety, effectiveness and performance of Software as a Medical Device (SaMD). This final guidance provides globally recognized principles for analyzing and assessing SaMD, based on the overall risk of the product.

Article link: http://www.himss.org/news/fda-releases-guidance-advancing-new-digital-health-policies

HHS task force says healthcare cybersecurity in ‘critical condition’ – Healthcare IT News

Posted by timmreardon on 12/23/2017
Posted in: Uncategorized. Leave a comment

A cybersecurity task force report released Friday revealed a laundry list of vulnerabilities including the lack of capable security workforce.

By Jessica Davis  June 05, 2017

Hospital Emergency Entrance

U.S. healthcare organizations are severely flawed when it comes to cybersecurity and lags other sectors in safeguarding systems and sensitive information, the U.S. Department of Health and Human Services’ said Friday in its long-awaited Health Care Industry Cybersecurity Task Force report.

Although the healthcare industry is working toward modernizing its IT systems and building security, the failures carry very high risk since the information these organizations hold is often the most private.

“What we consistently encountered was a strategic pitfall in cybersecurity environment,” said Atlantic Council Director of the Cyber Statecraft Initiative and HHS Cybersecurity Task Force member Josh Corman. “Healthcare cybersecurity is in critical condition.”

[Also: Ransomware worse than WannaCry discovered, also leverages NSA tools]

To combat this, the task force identified six key imperatives: Define and streamline leadership, governance and expectations for healthcare cybersecurity; improve medical device and health IT security and resilience; develop the necessary healthcare workforce capacity to prioritize and ensure cybersecurity awareness and technical capabilities; increase industry readiness with better cybersecurity awareness and education; identify mechanisms to protect research and development efforts and intellectual property from attacks and exposures; and improve data sharing of industry threats, risks and mitigation.

Specifically, healthcare staffing issues have become so dire that three out of four hospitals don’t have a designated security person and have been forced to get creative with security needs.

[Also: Symantec cites links between WannaCry ransomware and Lazurus, but ICIT calls report a ‘distraction’]

In 2015, the healthcare industry experienced more breaches stemming from cyberattacks than any other industry, the report found. And the rise of ransomware in 2016 has only compounded the issue.

Adding to these risks is the flawed perception of small organizations that only large hospitals are being targeted by cybercriminals, and the task force found this is not the case. In fact, all healthcare organizations, no matter the size are being targeted due to the value and sensitivity of healthcare data.

“Less mature entities have yet to understand or implement these protections due to a lack of awareness, financial resources or staff,” the report authors said.

“Given the interconnectivity and diversity within the sector, the interdependency of subsectors on one another, and the disparity between organizations’ ability to address cybersecurity issues, healthcare as a whole will only be as secure as the weakest link,” they said.

The report — compiled by 21 cybersecurity experts — contains over 100 recommendations in response to these imperatives that will bolster cybersecurity in the healthcare industry. Included in those recommendations is a call for a healthcare-specific cybersecurity framework.

The report also called for the HHS Secretary to name and resource a cybersecurity leader for sector engagement, who would work with federal, state and industry partners. The leader would create a plan to establish cybersecurity priorities, report to other federal agencies and coordinate with the U.S. and international intelligence agencies to bolster the Vulnerability Equities Process.

HIMSS applauded the report, which it feels “emphasized the themes put forward in the HIMSS Cybersecurity Position Statement from September 2016, which recommended adopting a universal information privacy and security framework for the health sector, creating an HHS cyber leader role, and addressing the shortage of qualified cybersecurity professionals.”

“HIMSS also appreciates the focus from the Task Force on promoting the greater sharing of threat information across the entire community, and tailoring information sharing for easier consumption by small and medium-size organizations,” officials said in a statement. “HIMSS stands ready to continue to work with HHS to increase healthcare industry readiness through improved cybersecurity awareness and education.”

http://players.brightcove.net/1824526989001/default_default/index.html?videoId=5403329815001

Article link: http://www.healthcareitnews.com/news/hhs-task-force-says-healthcare-cybersecurity-critical-condition

OIG: HHS audit results reveal cybersecurity flaws in configuration, access controls – Healthcare IT News

Posted by timmreardon on 12/23/2017
Posted in: Uncategorized. Leave a comment

The watchdog’s biggest concern was the agency’s identity and access management at four operating divisions in 2016.

By Jessica Davis December 20, 2017

HHS-building

The U.S. Department of Health and Human Services security controls need improvement, and there are flaws in its configuration management and access controls, according to a new Office of the Inspector General report.

OIG audited four HHS operating divisions in 2016, penetration testing the agency’s network and web applications. The watchdog made six observations, which HHS concurred with, in general – and findings were identified by HHS and were either corrected or are in the process of being corrected.

The report was restricted and did not list specific flaws, but it’s just the latest in a series of reports that highlight the agency’s flawed security.

In March, OIG found that while HHS security programs had made slight improvements, nine areas had serious flaws. The watchdog’s biggest concern was the agency’s identity and access management. OIG found that two of HHS’ departments didn’t follow account management policies, including shared accounts and removing inactive accounts in a timely manner.

[Also: HHS task force says healthcare cybersecurity in ‘critical condition’]

And a Brookings Institution report from 2105 called HHS’ cybersecurity focus “abysmal.”

OIG will continue to audit HHS’ cybersecurity and incident response capabilities and will release the results in 2018.

Congress also is working to improve cybersecurity at HHS. House leaders introduced legislation in the fall to elevate cybersecurity leadership at the agency. If passed, the chief information security officer would be required to report directly to the HHS secretary – a move outlined in HIMSS’ three legislative goals for 2018.

Article link: http://www.healthcareitnews.com/news/oig-hhs-audit-results-reveal-cybersecurity-flaws-configuration-access-controls

Twitter: @JessieFDavis
Email the writer: jessica.davis@himssmedia.com

Topics:

Government & Policy, Privacy & Security

Oversight of IT and Cybersecurity at the Department of Veterans Affairs – U.S. House of Representatives – IT Oversight

Posted by timmreardon on 12/18/2017
Posted in: Uncategorized. Leave a comment

Subcommittee on Information Technology

Subcommittee on Information Technology

Hearing Date: December 7, 2017 2:00 pm 2154 Rayburn HOB
[youtube https://www.youtube.com/watch?v=DqEMICgVTLw&w=650&h=366

PURPOSE:

  • To examine the Department of Veterans Affairs (VA) information technology systems, including Federal Information Technology Acquisition Reform Act (FITARA) performance, development of the Electronic Health Record system, and efforts to modernize its Veterans Health Information Systems and Technology Architecture (VistA).

BACKGROUND:

  • In June 2017, Secretary Shulkin announced the VA’s plan to discontinue

    their attempt at developing an Electronic Health Record that would be interoperable with the Department of Defense health information systems
    and purchase the same electronic health record system used by the Department of Defense.
  • On November 15, 2017, the Subcommittee on Information Technology held ahearing to examine federal agency implementation of FITARA. The VA received an overall score of B+ on the latest scorecard.
  • On May 27, 2016, Chairman Hurd and Ranking Member Kelly requested information from the GAO regarding VistA modernization efforts. GAO will provide an update of their review.

Witnesses and testimonies

Name Title Organization Panel Document
Mr. Scott Blackburn Acting Chief Information Officer Department of Veteran Affairs Document
Mr. Dominic Cussatt Chief Information Security Officer Department of Veteran Affairs Document
Mr. David A. Powner Director, IT Management Issues U.S. Government Accountability Office Document
Mr. John Windom Program Executive for Electronic Health Records Modernization U.S. Department of Veterans Affairs Document
Mr. Bill James Deputy Assistant Secretary for the Enterprise Program Management Office U.S. Department of Veterans Affairs Document

 

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